Case 01
Healthcare · Multispecialty hospital
Cutting ICU conflict and burnout in a 200-bed cardiothoracic unit
Challenge
A senior nurse manager flagged rising burnout, frequent intra-team conflict between night and day shifts, and three high-performing nurses on the edge of resignation.
Approach
Pre-program 1:1 diagnostics with shift leads, a 2-day on-site EI intensive for 36 ICU staff, and a 30-day reinforcement track with manager nudges and a confidential burnout self-check.
Outcome
- ✓Internal escalations between shifts dropped within 8 weeks
- ✓All three at-risk nurses retained; one promoted to charge nurse
- ✓Program extended to two additional units the following quarter